CHELSEA BROOKS

G&G Outfitters | Inside Sales Representative, Licensed Sports Group

Sept. 2014-Present

• Created and maintained customer relationships by providing problem solutions and customer service

• Helped acquire new business through competitive bid processes

• Facilitated project ideation based on clients’ needs and wants

• Liaison and in-house quality control coordinator for NFL, NHL, MLL, CLC, IMG licensing projects

G&G Outfitters | Production Advocate, Licensed Sports Group

June 2013-Aug. 2014

• Project manager for client-branded sports merchandise – from sales order, through artwork, production, and order

• completion

• Managed up to 100 projects simultaneously at varying stages of completion

• Coordinated execution of screen print and embroidery orders across sales, marketing, purchasing and production groups

• Strategized and negotiated with internal production teams to meet project deadlines

• Facilitated and tracked completion of hard good orders with external suppliers

GW Campus Recreation | Marketing Graduate Assistant

Aug. 2011-May 2013

• Editor-in-Chief of Focus on Fitness, collecting and editing articles about fitness and nutrition

• Managed projects across Creative Services and Campus Recreation to develop creative posters, flyers, and electronic media

• Secured and maintained local and national sponsorships with ACIS, GNC, Whole Foods Foggy Bottom and Campus Fresh

• Ownership of all Campus Recreation’s social media sites, resulting in increased followers and likes by 9x

• Served as Manager on Duty, managing Lerner Health & Wellness Center operations and supervising up to 20 employees

RedPeg Marketing | Social Media & Digital Marketing Intern

Jan. 2013- May 2013

• Facilitated engagement and increased brand affinity through community management and content creation

• Utilized multiple analytic platforms to produce social media reports

• Implemented a full-cycle blogger outreach program to increase community engagement and awareness

• Managed and contributed content for RedPeg Marketing and clients’ social media sites

Monumental Sports & Entertainment | Wizards & Mystics Community Relations Intern

Summer 2012

• Attracted 1,000-3,000 fans to each Washington Mystics game by distributing free tickets to local community service groups

• Reorganized, streamlined, and maintained the Washington Wizards and Mystics donation request system on donationx.com

• Served as the customer service point of contact for non-profit groups during games and other community events

JMU Athletics Communications | Media Relations Practicum

Spring 2011

• Created, organized, and managed content for JMUSports.com, including feature stories and athlete bios

• Wrote copy for print programs and media packages for JMU men’s baseball games

• Operated in-game scores and live stats online and on the field for JMU men’s baseball games

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